Rerun LLC Values Your Privacy
Rerun LLC values your privacy and in order to make you feel confident in our ability to protect your privacy, we would like to disclose our policies regarding the collection and use of your personally identifiable information associated with the Rerun app. Rerun LLC will have access to all data as is necessary to support, service or market to the customer.
What information is collected?
In order to maximize the value of our products and services, Rerun LLC may ask for personal information either on the phone, in person or on our website. We will not collect any personally identifiable information either on the phone, in person, or on our website without your knowledge.
Who is collecting the information?
When you provide personally identifiable information either on our website, by mail, phone, fax or email, your information is collected and stored by Rerun LLC, unless otherwise noted below.
How will the information be used?
The personally identifiable information Rerun LLC collects will be used to provide product news and technical support associated with the Rerun app, as well as to make you aware of special offers from time to time.
Who will have access to my information?
Rerun LLC does not rent or sell your personally identifiable information to any third parties. In order to provide you with offers of interest, however, Rerun LLC may share only your contact information with approved third-party partners so that the partner may directly make an offer to you. Contact information may include name, address, phone number, fax number, and/or email address. Any access to your information is limited and Rerun LLC retains sole ownership of all of your personally identifiable information.
Forte is a third-party vendor that provides support and technology assistance for Rerun LLC’s merchant accounts and credit card/ACH processing. Therefore, Forte may have limited, controlled access to your personally identifiable information. Rerun LLC utilizes the tokenization method of data security to process, transmit and store sensitive credit card and bank information. While the tokens are stored on Rerun LLC servers, the encrypted data is stored on Forte’s PCI Compliant, secure servers.
For more information about Forte’s privacy policies visit: http://www.forte.net/Privacy.
Rerun LLC utilizes a voice over IP telephone system to deliver efficient service within our call center. As such, our telephony vendor, InContact, may have limited access to your personally identifiable information.
How do we protect your information?
We take every precaution to protect our users' information on our website. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, Secure Sockets Layer (SSL). While on a secure page, such as our order form, the lock icon on the bottom of your web browser becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.
We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only an employee who needs the information to perform a specific job (for example, an accounts clerk or a customer service representative) is granted access to your personally identifiable information.
In order to manage our customer relations and resource planning, Rerun LLC utilizes a secure web-based CRM/ERP service developed by NetSuite. As such, your personally identifiable information may be stored on NetSuite’s secure servers.
How do you update or correct your personally identifiable information?
To update or correct your information you can call Customer Care at 800.322.6962 or 877.919.2890.
How do you communicate your contact preferences?
To opt-out of mail or phone communication regarding any special offers by Rerun LLC or third-parties, you can call Customer Care at 800.322.6962 or 877.919.2890. You are not able to opt-out of product or technical support communications. To opt-out of email communication you can click on the Unsubscribe link that is at the bottom of each Rerun LLC email.